Refund policy
30-Day Guarantee
Our Promise
We stand behind our products and want you to love your purchase. That's why you have 30 days from the date of delivery to experience the difference. If you're not completely satisfied, we'll help make it right.
Return Process
To initiate a return, email support@releaseyourfascia.com with your order number. Our team will provide return instructions and, if applicable, a prepaid shipping label.
Return Requirements
To be eligible for a return:
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Returns must be initiated within 30 days of delivery
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The device must be returned in its original packaging
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All included components must be returned
Refund & Store Credit Options
Once we receive and inspect your return, you may choose one of the following:
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100% Store Credit – Receive the full purchase value as store credit to use toward any future purchase.
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Cash Refund – Receive a refund to your original payment method, less a 15% restocking fee.
If you choose a cash refund, it will typically appear on your original payment method within 3–5 business days after processing, depending on your financial institution.
Exchanges
If you'd prefer a different product, we're happy to help. Exchanges are issued as store credit equal to 100% of your purchase value, allowing you to choose the product that's right for you.
Email support@releaseyourfascia.com to arrange an exchange.
Damaged or Defective Items
If your order arrives damaged or defective, please contact support@releaseyourfascia.com as soon as possible with photos of the issue. We'll investigate promptly and send a replacement at no cost to you.
Final Sale Items
Items marked as Final Sale on their product page are not eligible for returns, refunds, or exchanges.
Questions?
If you have any questions about our return policy, we're here to help. Contact us anytime at support@releaseyourfascia.com.